Privacy Policy (EN)

Rawaa alathb (“the App”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information. By using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, and other contact details you provide when registering or making a purchase.
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• Usage Data: Information about how you interact with the App, such as login times, pages viewed, and actions taken.
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• Device Information: Information about your device, including IP address, operating system, and browser type.

2. How We Use Your Information

We use the collected information to:

• Facilitate water carton purchases and delivery coordination.
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• Communicate with users and provide customer support.
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• Improve the App’s functionality and user experience.
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• Ensure compliance with the laws of the Kingdom of Bahrain.

3. Purpose of Purchases

Rawaa alathb enables users to purchase water cartons and designate them for delivery to a mosque of their choice. We are a registered e-commerce platform, not a charity.

The purchase amount may include:

• Product cost (water cartons)
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• Delivery and handling charges
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• A small portion to support platform maintenance and outreach

All transactions are treated as product purchases, not charitable donations.

4. Sharing Your Information

We may share your information with:

• Service Providers: Trusted third parties who assist in payment processing and delivery operations.
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• Legal Authorities: When required to comply with legal obligations or protect our rights.

We will never sell or lease your personal data to third parties.

5. Data Security

We implement appropriate technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is completely secure.

6. Retention of Data

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by Bahraini law.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
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• Request corrections or updates
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• Request deletion of your data, subject to legal or operational obligations

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted in the App or communicated directly to users.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Phone: 0573686360

CR: 7051343676

Delivery Time: within 72h (may extend up to 14 days during official seasons)